I. AUTHORITY

This policy is issued under authority granted to the Chief Probation Officer.

II. PURPOSE

The purpose of this policy/procedure is to establish an Officer of the Day (OD) for Juvenile services and duties of that Officer.

III. APPLICABILITY

This policy/procedure will apply to all officers assigned to Juvenile Services Division, including the Placement Officers. Individual officers or Units may be excluded from OD duty by the Juvenile Division Chief Deputy Probation Officer.

IV. BACKGROUND

The role of the Officer of the Day is to ensure that an officer is available during business hours to field questions and requests from the public, when the assigned officer is unavailable, or in cases where the person requesting assistance does not have an assigned officer, but merely requires assistance.

V. GENERAL POLICY

PROCEDURE

1.  Each OD shift will have duration of four and a half hours from 8:00 a.m. to 12:30 p.m. and from 12:30 p.m. to 5:00 p.m., Monday through Friday.
2. Each Officer shall cover at least two shifts per month.
3.  A Supervising Deputy Probation Officer will be assigned by the Juvenile Division Chief Deputy Probation Officer to maintain the monthly OD list.
4.  It is the responsibility of each officer to assign themselves to the required shifts between the 1st and 25th of each proceeding month. 
5. After the 25th of the month the assigned supervisor responsible for the OD list or his designated supervisor will assign open shifts alphabetically starting with the officers who do not have two shifts.
6. A completed copy of the OD list will be made available to the front desk at JSC, Casa Loma and Juvenile Hall by the first of each month.
7. It is the responsibility of a Juvenile supervising DPO or Chief Deputy Probation Officer to arrange coverage of a shift in the event of sickness or emergency to the extent possible.
8.  It is the responsibility of the individual Officer, with their supervisor’s approval, to find a replacement to cover their OD shift due to a scheduling conflict.  It is also the Officer’s responsibility to notify the Supervisor responsible for the OD schedule of any resulting change of OD shifts as well as notify the Administrative Assistant assigned to the front desk.
   1. DUTIES OF THE OFFICER OF THE DAY
      1.  The OD will be in the office during their entire shift.
      2.  Respond to general Juvenile Division inquiries. 
      3. Respond to Juvenile warrant calls and calendar surrender court dates.
      4. Respond to general Juvenile Probation inquiries.
      5. The OD will notify the Probation Officer and/or Supervisor of any calls regarding their cases by phone or e-mail prior to the end of their shift.
      6. The following inquiries will be redirected by the OD as follows:
         1.  Citizen complaints against any member of the Probation Department will be directed to a Supervising Deputy Probation Officer or Chief Deputy Probation Officer. 
         2.  Inquiries from the media will be directed to the Chief Probation Officer.
         3.  Custody issues will be directed to Juvenile Hall.
         4. Adult Division issues will be directed to the Adult Division.

VI. EXCLUSIVITY

This policy will remain in effect until superseded or suspended in writing by the Chief Probation Officer and can be reviewed as needed.