Human Resources

All new enrollees in a Flexible Spending Account (FSA) and Health Savings Account (HSA) will receive a debit card in the mail a few weeks after enrollment for new hires or prior to the new calendar year, if you enrolled during Open Enrollment. The debit card is valid for three years from the date you received it and can be used for multiple years. Do not throw away your debit card at the end of each calendar year. 

Register Your Debit Card with My SmartCare Online Portal

1. Receive your debit card in the mail after completing benefits enrollment.
2. Go to the MySmartCare Online Portal
3. Select "REGISTER" in the top right corner of the screen to begin. See screenshot.
   • Employee ID: your Social Security Number
   • Registration ID: Benefits Debit Card number or Employer ID
   • Employer ID: BCCSLO
4. Configure your account
   • Set up reimbursement method and payment schedule 
   • Request additional debit cards for your tax dependents

By registering with My SmartCare, you will have the option to receive important push notifications (account balance, grace period, year-end reminders; notice of debit card mailed, etc.) via email or text message. You can manage these notifications in your My SmartCare communication settings.

Register Your Debit Card with My SmartCare Mobile App

1. Receive your debit card in the mail after completing benefits enrollment. 
2. Open the app store from your iOS or Android device.
3. Search "BCC SmartCare"
4. Install & Open the free app
5. Click "REGISTER" to begin
6. See registration steps above.

You have the option to save your User ID to your mobile device by choosing "ON" next to "Save this Online ID." This will allow you to bypass the secure sign in process each time you log in after you verify your identity during the initial log in. 

If you need to request a new debit card, you may contact BCC. Please make sure your address is up to date in BenXcel as that address is used for mailing. 

Contact Information

BCC is the third-party administrator for all FSA accounts

Phone: (800) 685-6100

Email: [email protected]

Website: mywealthcareonline.com/bccsmartcare/

Customer Service Center Hours

Monday - Thursday: 5:00am - 5:00pm PT

Friday: 5:00am - 3:00pm PT

The Call Center can assist with questions regarding account balance, claim status, substantiation, debit cards, check reimbursement, eligible expenses, My SmartCare registration, and other general FSA/HSA questions.