Technology at a Glance

Technology continues to take center stage in our lives. With the simple touch of a screen, we are able to communicate with each other, monitor our health, pay our bills, access entertainment, and monitor world news. In this new, brave, connected world, the evolving demands for services and fast structural changes are forcing us to rethink the role of technology and maximize its potential for providing government services. In order to succeed, technology must align and be in perfect balance with the actual nature of the business. As technologists and agents of change, it is our mission to find this balance.

The Information Technology Department (ITD) is committed to implement citizen-centric solutions, invest in a technology-capable workforce, build a reliable, secure, and fast infrastructure, and, moreover, be proactive and accountable for our efforts.

Mission

The mission of ITD is to provide accurate, reliable, cost-effective information technology services to County departments, boards, agencies, and special districts, champion the integration of technology into the business processes of County departments, and promote excellence in the delivery of government services to the public.

Vision

Technology supports the County's continuous improvement by making government more accessible, efficient, and accountable. 

What We Do

ITD is responsible for the development, operation, and maintenance of all County enterprise information systems and the direct technical support of multiple organizations, including: the Board of Supervisors, County Administrative Office, Emergency Services, Airports, Parks, Central Services, and Veteran’s Services. As a critical member of the County’s Governance processes, Information Technology chairs or actively participates on a number of committees and communities-of-interest.

Team Structure

ITD is divided into several teams, comprised of highly-skilled and well-trained County staff members who are dedicated to delivering excellence to every customer. Our Department covers the whole information technology spectrum, including: Applications Software Development, Communications, Customer Advocacy, Departmental Support, Financial, Network Management, Operations, Project Management, Server Management, Technical Support, and Telephones.

ITD Accomplishments & Objectives

2022-23 Accomplishments  

• Implemented multi-factor authentication (MFA) thus reducing County’s exposure to cyber risks.  
• Expanded our Microsoft licensing agreement to enable all County employees to have access to the same suite of products thus leveraging such investment by implementing additional data sharing and collaboration modules (Teams, Power Automate, Flow) and security features (single sign-on, multifactor authentication) to simplify access, enhance security, and build the necessary mobile framework to enable data access from remote locations.
• Project managed the implementation of the Sheriff’s Jail Management Systems.  
• As part of the County’s disaster recovery and business continuity efforts, continued retrofitting a secondary datacenter in the North County.  
• Provided extensive technology, GIS maps, and resources to the Clerk Recorder Office during Elections and in support of  redistricting of supervisorial districts. 
• Completed the replacement of enterprise network firewall cluster and implemented new, distributed firewall cluster at main and secondary datacenters. 
• Continued the multi-year Radio Modernization project to replace and upgrade the County’s 20-year-old public safety radio infrastructure.  
• Adopted standards and pilot the integration of building access control systems with video monitoring.

2023-24 Objectives

• In collaboration with multiple departments, build a business case and select a system to help the County improve services to our homeless population. 
• Leverage the ongoing document management investment, revisit workflows, and expand the digitation of paper records to multiple departments including Administration Office, Purchasing, and Public Defender. 
• Commission a new radio repeater site at Mt. Lowe in preparation for the new Co-Located Dispatch Facility. 
• Plan and refresh Board of Supervisor Chambers audio-visual equipment.  
• Leverage ARPA, CARES, and Community Grant funding to improve the County’s radio communication system including retrofitting two existing microwave towers, building two new towers, improve coverage at Cave Landing, and adding a new Sheriff radio channel . 
• Partner with the Health Agency and help them modernize their electronic record systems. 
• Enable the access of Assessor’s parcel data while in remote areas or without appropriate internet connection (“field mobile”).   
• Continue to project manage the following initiatives: 
  • Co-Located dispatch center technology (Law and safety partners) 
  • Radio System modernization (Law and Safety partners)  
  • Electronic Health Records (Health Agency)  

Supporting County Services and Operations

ITD is responsible for the development, operation, and maintenance of all County enterprise information systems and the direct technical support of multiple organizations. Serving as the technical foundation of our organization, in the last year we have provided and supported: 

• 2.8 Petabytes of data storage capacity
• 3,000+ Email accounts 
• 710 Physical and virtual servers hosted in the County datacenter
• 9,963 Network and endpoint devices
• 4,852 VoIP telephone extensions
• 3,000+ EFS Users 
• 187 Locations supported
• 2,501 Public safety and general government radios
• 2.1 Petabytes of video surveillance data storage capacity
• 822 video surveillance cameras managed
• 350 SharePoint users per month
• 1.8 million files stored in One Drive
• 305.3K files stored in SharePoint
• 185,798 Property Tax Assessments
• 4.100k+ Automation workflows in Open Text
• 2,477,835 Public Website Sessions
• 6,567,876 Public Website PageViews
• 1,131,618 Public Website Individual Users

ITD Goals

The Information Technology Department follows four primary goals related to the department's Vision:

The graphic below encapsulates the Information Technology Department's primary goals and major benefits: