Login and Registration Process for PermitSLO

Access to PermitSLO requires an authenticated email account.  This new process was instituted in 2024.  If you have not created an account before, or since that date, please follow the instructions below.  

What is the process?

Authenticate Your Account on PermitSLO

1. Login or Register.  On the top right of the Welcome to PermitSLO Page, click Login or Register
2. Create an Account. **IMPORTANT** make sure to scroll down on the popup window and click "Create an Account" to select it. See images below:

           

3. Start Registration. Complete the requested information.  Enter your preferred email, mailing address, phone number and a new password following the requirements, then click Sign Up.

Verification Email from Community Access Identity

4. Message from Community Access Identiity. Open the preferred email account you listed. Look for a message from "Community Access Identity" and it will include the verifcation code. Make a note of or copy your verification code. If you do not see the email, please check your junk/spam folders

 

Complete the Registration on PermitSLO

5. Return and Complete Registration.   Return to PermitSLO and enter or paste in the verification code.  Complete the registration process.  You will then be able to access your PermitSLO account.

See the video demonstration below:

.
 

 

Merging of Multiple PermitSLO Accounts

This form should only be used to merge emails that belong to the same individual.  We cannot merge different user emails together.

This form is NOT for: 

  • Password issues
  • Account access issues
  • Permit application questions/updates
  • Merging accounts that belong to more than one individual
See the link to Request to Merge Accounts form below:
Request to Merge Accounts on PermitSLO

When and where is this service offered?

This service is available throughout the year during regular business hours except during scheduled holidays.

FAQS

The email address you use to log into PermitSLO is linked to an account that contains the permits or plans you have applied for using that email. If you log in with a different email, you will access a separate account and won't be able to see those same permits or plans.

If you have multiple accounts (using different email addresses to log in), we suggest selecting a preferred email address for login and requesting the County to consolidate all your other accounts that belong to you, into that preferred account email.. To streamline the process, we have prepared an online form for your convenience.

Find the link to access the form below:

Request to Merge Accounts on PermitSLO

 

We have updated our login process to include 2-way authentication to enhance the security of PermitSLO.  This requires you to click "Create an Account" and receive the authentication code generated from that action.  You will find this verification code in your email from "Community Access Identity."

Please watch the video above.

You can call the Planning and Building Department and we can look up your account information.  Please have a method of proof for your identification when you contact us.  

Please contact us at one of the following numbers:

Planning Division (805) 781-5600 

Building Division  (805) 788-6602

Check to make sure you are using the same email that you use currently.  If you are still having problems, please contact us. 

 

If you receive this message, click "Already Have an Account" and follow the steps above using the email to complete the re-registration. 

Yes, after you complete the account authentication, you will see the same account information as before.  You will also have access to all permits, regardless of jurisdiction, using the same login.