Quality Support Services

The Quality Support Services Division ensures access to effective, high quality behavioral health treatment services for Medi-Cal (CenCal) beneficiaries in San Luis Obispo County by ensuring and monitoring compliance with contract requirements, Federal and State regulations, and Department policies and procedures.

Data Dashboards:

Mental Health Consumer Perception Survey (CPS)

  • Fulfills a requirement of the Substance Abuse and Mental Health Services Administration (SAMHSA) Community Mental Health Services Block Grant (MHBG).
  • Fulfills counties’ requirement to conduct the survey and submit data per §3530.40 of Title 9 of the California Code of Regulations.

  • Gives consumers and family members the opportunity to provide input/feedback on services for Quality Improvement purposes. 

  • Requirement of California W&I Code Sections 5600 - 5623.5 (Bronzan- McCorquodale Act.)


External Quality Review Reports

An External Quality Review (EQR) is the annual analysis and evaluation by an External Quality Review Organization (EQRO) of aggregated information on quality, timeliness, and access to the health care services that a managed care plan, or its contractors, furnish to Medicaid beneficiaries. 

The External Quality Review reports below present EQR findings for San Luis Obispo County Mental Health and Drug Medi-Cal Organized Delivery System programs:


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