To activate your new WIC Card and set a 4-digit PIN, call Customer Service at 1-844-469-3264.

You will need to know:

• The 16-digit WIC Card number
• Your mailing address ZIP code
• Your date of birth (two digits for month and day and four digits for year)
• Choose a 4-digit pin that is easy for you to remember and difficult for others to guess
• You will need the 4-digit pin to use your WIC Card at the store

• Benefits will be loaded after your initial enrollment appointment
• Benefits are good for 30 days
• There is a "start" and "end" date to use your benefits (see WIC App or contact your local WIC office)
• Benefits expire at midnight on the "end" date
• New benefits are automatically loaded each month following the "end" date of your previous month's benefits

• Use the free WIC App on your smart phone
• Look at your store receipt from your last shopping trip
• Ask a cashier or customer service person at the store to print your WIC Food Balance
• Call the toll free number on the back of your WIC Card, 1-844-469-3264

Your WIC Card will lock after 4 tries.  You can call the number on the back of your WIC Card, 1-844-469-3264 or your local WIC office or wait until after midnight for the PIN to reset. 

• Call the toll-free number on the back of your WIC Card, 1-844-469-3264 24/7 to report your card lost, stolen or damaged
• To receive a replacement card, call (805) 781-5570 or text toll free (888) 417-6180
• The new card can be mailed or you can make arrangements to pick it up at the nearest WIC office  

Contact your local WIC office, call (805) 781-5570 or text (888) 417-6180 to request a change to your WIC food benefits

• Ask to speak with the store manager
• Contact your local WIC office, call (805) 781-5570 or text (888) 417-6180 if you are not satisfied, or 
• Contact the State WIC Program at 1-800-852-5770 or [email protected]
• Save your store receipt
• Report the following information: 
  • date, 
  • time,
  • store name,
  • names of the store staff involved and 
  • details of the situation