Overview

Youth may be allowed to use a unit phone to make non-collect phone calls to a parent, guardian, or caregiver. Calls will be facilitated at the discretion and availability of CVA staff.

Specific Procedure

1. Youth may request to make non-collect phone calls using a unit phone by notifying staff either verbally or in writing
2. Youth’s use of the unit phone will be made during the youth’s free time and at staff discretion
   1. Requests for calls to be made outside of free time require approval by a DPO, JSO III, or SDPO
   2. Staff have the authority to end a phone call if the youth are heard being rude, disrespectful, using inappropriate language, or if it is causing the youth to become upset and agitated
   3. Staff will determine the duration of phone calls to ensure all youth have equal access to the unit phone
3. Staff shall verify the person the youth is requesting to call has been approved for phone calls, as noted in Monitor
4. Staff shall dial the phone number for the youth
   1. Staff shall dial 9 *67 followed by the phone number
5. Staff shall log all phone calls in Monitor to keep track of the date and time the youth used the unit phone
6. Youth are not permitted to give out the unit phone number for incoming calls
7. Youth may receive incoming calls through the main Juvenile Hall phone line that are transferred to the unit phone with the JSO III and/or CVA DPO approval